B**** B*****
Leading Home Medical from Florida
"Just a shout out to you guys for all your excellent help!!! Thank you so much."
D***** C****,
Leading Home Care Provider from New York
"This is great news! Thank you to the Sun Knowledge team. Keep it up!!"
B**** S*****, VP Of Operations,
Leading Home Care Provider From New York
"Impressive cleanup on ERN posting. This is probably the first time in history I have ever seen the ones you guys are responsible for down to ZERO. There are 5 hanging out and they are all Medicaid. This is the KEY to working Aging…it ensures you are not overlapping and calling on paid claims.!"
D**** B*****, Business Analyst,
Leading Home Respiratory Provider from Massachusetts Area
"This is awesome – thank you so much for getting this done so quickly! Again, thank you very much and I hope you and the team have a great weekend.!"
L*** M*****, Pharmacy Supervisor,
Leading DME Company From Georgia
"They are doing a wonderful job in pharmacy reorders. As with any new person, there are going to be bumps in the road, but for the most part they have picked up on the process very quickly. They are very respectful when receiving emails correcting their mistakes and their daily production report is most helpful when checking behind their work. !"
R***** J****,
Leading DME Company from Georgia
"Thank you for the Order for Review Production Tracker. I have sent the appropriate emails to the get Sales Orders corrected. Please let your team know that they are doing a great job on reviewing these Sales Order. There are approximately 55 Sales Order in Orders for Review dated for Friday, February 11, 2022. If your team could review these by tomorrow, that will give me time to get any corrections made.!"
S**** L****, Director- RCM,omer Service,
Leading Orthotics & Prosthetics Company from New York
I wanted to take a moment to thank Avik Saha for walking us through his posting process and his daily workflow on claim posting for NEOPS during our call last week. Avik demonstrated his proficiency in the navigation and use of OPIE billing while documenting the steps needed to successfully move a claim forward in the revenue cycle. We are pleased with his skills and appreciate him being an extension of the NEOPS team! Great job Avik!
D**** B*****, Director, Customer Service,
Leading DME Provider from California Area
"I would like to thank the team for a great 2021. Their attention to detail continues shine. I am very proud of this team. January volumes appear to be steady – and spot check of their work shows consistent quality. Great job!! Your leadership is a valued asset.!"
B****** Z*****, Billing Operations Manager,
Leading DME Provider From California
"Thank you with the 6/1 corrected claim worked and paid in full! I’m sure there are tons of examples of your success but I just happened to find this one and wanted to share with you. Nice work!"
S**** B****, CEO,
Leading DME Provider From California
"Thank you Sunknowledge Team! Keep up the fantastic work you have been doing leading your team. We have been so very happy with the level of professionalism, production, and commitment your team continues to give us! Thank you!"
B****** Z*****, Billing Operations Manager,
Leading DME Provider From California
"Hope everybody’s set for a good relaxing weekend. My boss S**** is about to take a few days of much-deserved vacation time and wanted me to let the Billing team know how happy she is with all of us! She explained that, before us, she used to worry and work even during her vacations because she didn’t have this strong, capable team to rely on. Our ability to work together and to constantly seek the right answer to a problem, instead of the quickest or easiest answer, is the secret to all this success we’ve had together. Thank you guys for all the help and hard work!"
D*** B*****, Director, Operations Initiatives,
Leading DME Provider from California
"The team continues to do stellar work! Thank you for your continued dedication to excellence Sunknowledge Team.."
J**** E*****, Billing Manager,
Leading DME Provider from Kentucky
"I just wanted to say great job to the team for August posting. You turned in your last file this morning finishing ahead of schedule again. We will let you know once you can begin posting in the new month. Thanks for a job well done.."
K***** S*****, Billing Manager,
Leading DME Provider from Michigan
"I just wanted to share with you both that we are pleased with the work Sunknowledge has done in the last couple of months. They've been able to keep up with the volume of work we have distributed to them. It is a pleasure working with Sunknowledge Team."
B**** Z**** , Operations Manager,
Leading DME Company From California
"Just wanted to take a moment to share that Sunknowledge Team completed 23 SO’s yesterday! All that revenue we needed so badly to help improve our numbers for the month of August and, amazingly, it was about three days worth of work that he completed all in one day. This is really something!"
B**** S****, VP Operations/Information Technology,
Leading DME Provider From New York City
"You guys have hit your target (24-48 hours) on posting. Amazing turnaround! Electronic posting and manual deposit posting are within 24hours. Thanks again for implementing and sticking with the change that produced this result. This will improve overall timely follow up tremendously. In addition, it flushes the secondary and tertiary billing through the system timely. Keep it up!"
B**** R****, Customer Service,
Leading DME Provider from Illinois
"I just wanted to let you know that your team spent a lot of time on a difficult/frustrating chart for us. I really appreciate how hard they worked on it and how collaborative they were with the CSR. I thanked them, but I wanted to be sure to let you know as well! We are so glad for our team at Sun Knowledge!"
K****** B****, Customer Care Supervisor,
Leading DME Provider from California
"I wanted to give you a heads up that D**** received a rave compliment from a patient today who is grateful to have employees treat her as if she is their own family member. We will include him in our weekly “kudos” message, but I want to keep you informed."
D**** B****
Leading DME Provider From Pennsylvania
"Thank you Sunknowledge Team. We are definitely seeing fewer coming through right now with the **** recall. We’ll keep an eye on that as we go forward. The team continues to do great work!."
M**** S****
A/R Specialist, Leading Orthotics & Prosthetics pProvider from Connecticut
"Thank You for the update you guys are doing great, all of the claims were paid. Have a great day."
D**** B******
Leading DME Provider from Pennsylvania
"The team is doing a phenomenal job. We’re working on expanding your workload by including more insurance verifications for our DME IV – finalizing workflow with the team. The team is performing above expectation and with great accuracy and speed. Thank you,"
N**** M******
Leading DME Provider From California
"Great job Sunknowledge Team! You are doing awesome! Keep it up."
B***** Z****
Billing Operations Manager, Leading DME Provider From California
"I have reviewed and want to share sunknowledge team’s Q1 2021 productivity results. Throughout this quarter, team completed 273 tasks with a total value of $256,356.55. Compare this to Q4 2020 where team completed 310 tasks with a total value of $110,967. Very proud of Sunknowledge team! Now, let’s see how much of team's focus and problem-solving we can teach and instill into our new billing team!"
C***** C*****,
Director of Reimbursement, Leading DME Provider from California
"Great work! Tell everyone it is appreciated!!"
H*** G******,
VP, RCM Remote Labor Operations, Leading home medical equipment company from Pennsylvania
"Nice job here, team!!!"
B***** Z****,
Billing Operations Manager, Leading DME Provider from California
"Thank you guys for yet another strong week. I’m so thankful to have your tireless help each and every day. In so many ways, I’m learning right along with you guys so it means a lot to have such understanding and capable teammates. Thank you for your patience and all your hard work!"
J** C******,
Director Of Operations, Leading DME Provider from New York
"We haven’t spoke in a bit since we made the changes to the process of sending you guys work. I see that you’ve been able to maintain what we’ve been sending you daily - great job! Just wanted to make sure everything is going ok and ask if you needed anything from me? Be well.!"
A*** B****
Leading DME Provider from Pennsylvania
"WE DID IT TEAM! WE CRUSHED THE GRAND TOTAL GOAL BY $13,207!!! This team is full of Elite reps that dive in daily and execute near impossible task. I am so proud to be part of the National team, we deserved every bit of that green #. I am really excited to see what we are capable of for 2021!"
K***** V*****
Leading DME Provider from Pennsylvania
"I just wanted to tell you all what a phenominal job you all have done in our WIP 54. When you all first got the wip assignment there was over 1.1K orders in that wip state and over 1 million dollars pending within there. "
K*** S*****
Insurance Supervisor, Leading DME Provider from Wisconsin
"I very much appreciate sunknowledge partnership. Thank you to sunknowledge team for all that you have done and all that you continue to do. Keep up the GREAT work!"
P***** E*****,
Vice President - Revenue Cycle Management, Leading DME Provider from Pennsylvania
"Impressive! Congratulations and thank you to the team."
D*** S***,
MD, Leading Long Term Facility Center from Indiana Area
"Thank you for your great work in 2020!!! We did it. Keep up the energy and passion!"
K***** S****,
Insurance Supervisor, Leading DME Provider from Texas
"I wanted to share with you that we are now within 24-48 hours turn-around time on both WIP 20’s and 30’s! Both for the internal and external teams! So that your team understands what this means, the insurance team has not been able to say that since the launch of BT in October of 2019. This could not have been possible without the assistance of your team. Also, the notes your team have been putting into the patient accounts have been excellent! The attention to detail makes it so much easier to pick up where your team has left off. While there have been coachable moments along the way for both teams, it is very refreshing that the feedback provided has been well received and corrections have been made immediately. I very much appreciate your partnership. Thank you to you and your team for all that you have done and all that you continue to do. Keep up the GREAT work! "
S***** W****
Authorization Specialist, Leading DME Provider from California
"Just wanted to apologize for all the late responses about the deferrals and denials. I am working on all those today as we speak and you’ll see by all your emails haha! Main part of this email though is to let you know how well of a job I think Sunknowledge team are doing! Keep up the GREAT work fellas!!!! "
Leading Orthotics & Prosthetics Provider from Virginia
"I just wanted to thank you all so much for all of your hard work, dedication, and willingness to go above and beyond with your time and efforts. We greatly appreciate our SK team and your contributions to our Continuum and prosthetic accounts. We know it can be a lot of work and there are many nuances for each account but you guys have incorporated into our team well and are learning the ins and outs of our practice with ease. Keep up the good work, it does not go unnoticed. Have a great rest of your day. "
M**** F***,
Manager, RCM Remote Labor Operations, Leading DME Provider from Pennsylvania
"You guys are amazing! You have no idea how excited I was to hear the news! :"
Leading Prosthetic & Orthotic Services from Pennsylvania
"Great job! Thank you so much for following up with this and letting us know. We always want to celebrate any win."
M**** P*****
Administrative Manager, Leading Orthotic & Prosthetic Provider in Florida
"Just wanted to send out a quick note regarding the progress of your work from the last couple of weeks.  I know that most of our communication usually consists of account status, discrepancies or concerns.  However, every now and then we need to hear some positive feedback. I have noticed that the accounts are being initiated within the same day as assigned.  The follow ups and released claims are also being turned around in a more timely manner.   I truly appreciate the efficiency and quick response when sending out my emails or hangout messages.  Thank you so much for working together and bouncing back from earlier this month.."
M****** B***
Medical Reviewer, Leading DME Company From California
"Good job Sunknowledge Team!! Love your eye for detail to notice things such as this. Very well done!!"
M**** S*****
Leading Gastroenterologist from Indiana
"Everyone is doing an awesome job! Let’s keep up this positive trend so we can keep expanding as a business model. People that come into the office are blown away with how fast everything is getting done in such a small office. This is able to happen with the Sun Knowledge Team!"
R*** M****,
Practice Administrator
"Thank you very much. You guys are doing a great job. You no longer need to email the numbers to me."
Emilia Clarke
T**** N*****
Accounts Receivable- Supervisor, Leading Prosthetic & Orthotic Company From From Philadelphia
"We began our relationship with Sun Knowledge in March of 2020. It has been 3 months and we are happy to supply feedback with the progress of the work being completed. We are incredibly pleased with the progress that Sun Knowledge has made over the last 3 months. We are happy with the working relationship that we have and the dedication that Sun Knowledge has for our company."
Emilia Clarke
N**** N****
President, Leading DME Company From California
"It's hard to believe but we are already well into mid year 2020. I wanted to send our Sun Knowledge (SK) team a quick email to thank you for the terrific job that you have been doing. When we first started this new partnership with SK, we have no way of knowing how things will turn out. However, the feedback from the US staff has been overwhelmingly positive. "
Emilia Clarke
N*****​ O******
Supervisor (BILLING), Leading Genomic Lab From California
"Please know that I think the SK Team is doing great! These recent requests of mine are mostly due to underdeveloped SOPs or overly generalized requests I’ve made to the SK Team. I can’t tell you how much I appreciate the dedication and devotion demonstrated by the SK Team and it truly is a pleasure working with you all. Please bear with me while we navigate towards greatness."
Emilia Clarke
G***** K***,
Team Leader - Commercial AR, Largest Home Medical Equipment Provider In Pennsylvania
"Just wanted to continue to commend sunknowledge team for their great work. So thankful for how quickly you've jumped in to things, and already doing very well with productivity. I really appreciate your efforts and look forward to continue working with such a wonderful team. Thanks again, and I hope you have a great weekend!"
A***** T*****
Director Of Reimbursement, Leading DME Provider from New York
"I just wanted to thank everyone at Sun Knowledge for all the hard work they have been doing with cash posting and order confirmation. We really appreciate the good job that everyone at Sun Knowledge have been doing so far."
Emilia Clarke
"I am so happy, my dear friend, so absorbed in the exquisite sense of mere tranquil existence, that I neglect my talents. I should be incapable of drawing a single stroke at the present moment."
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